It is our great pleasure to inform you that DCCI Business Institute (DBI) is going to organize atraining courseon “Front Desk Behaviour and Receptionist Skills”, scheduled to be held on 07-08 September 2018. This course focuses on the behaviour and rules for the conversation of Front-desk executives and telephone etiquettes.
Training on: Front Desk Behaviour and Receptionist Skills
Date & Duration: 07-08 September 2018, Friday & Saturday (from 10:00 a.m.- 05:30 p.m.)
Venue: DBI, Dhaka Chamber Building (11th Floor), 65-66 Motijheel C/A, Dhaka-1000
Objectives: The objective of the course is to focus on behaviour and rules for conversation of Front-desk executives, and telephone etiquettes.
Contents: How to welcome clients in the right way, Making the first impression by presenting the right image, Right level of politeness to the visitor, Being a guide to the visitor, Beware of language and body language, Dealing with difficult people; Developing listening skills; Useful languages for the conversations at the front-desk; Basic rules for telephone conversation: making and receiving calls; Tips to make telephone conversations effective; Use of particular phrases considering the situation; Learning to read speaker's Body language, Feelings, Unspoken words; How to handle queries in telephone conversations that you are not prepared for; Dealing with problems: learn useful phrases to describe problems, warning and apologizing; Test of learning through group presentation.
Who Can Attend: Front-desk Executives, Receptionists and new entrants in such job, other persons having special interest in etiquettes and useful telephone conversation could participate in the training program.
Facilitator of the Training: Renowned,Highly qualified, reputed and experienced Resource Person, having ample theoretical and practical knowledge from home and abroad about related areas, has been invited to conduct the training.
Registration Procedures: The intending candidates may collect Registration Form from DBI or download copy from website: www.dcci-dbi.edu.com. Registration would be confirmed to candidates on payment of registration fees.
Registration Fees: Tk. 4,500/- payable byPay Order/ DD or in Cashin favour of “Dhaka Chamber of Commerce &Industry” or pay with cost of payment through bKash, Wallet number 01766018659 (Payment process: dial *247# and select option 3.Payment).This includes cost of lunch, tea, snacks, course materials & certificate and Excludes VAT & Tax.
Discount: 10% for (one option applicable):(i) DCCI Members; (ii) Women participants; (iii) Students (pursuing his/her undergraduation & post graduation); (iv) 3 or more participants from one organization for same course; (v) early bird pakage (payment 5 days before registration deadline).
Registration Deadline: 05 September, 2018. Seats are limited. First Come First Served.
We would appreciate if you would like to participate and/or nominate concerned official(s) from your esteemed organization to this training. For further information, please contact Tamanna Sultana, Cell # 01766018659, 01718972656 & Tel: 9552562 Ext. 137; E-mail: email@example.com, firstname.lastname@example.org.
Thanking in anticipation.
Published on: 2018-09-07