Training Course on Front Desk Behaviour and Receptionist Skills, to be held on 07-08 September, 2018



It is our great pleasure to inform you that DCCI Business Institute (DBI) is going to organize atraining courseon  “Front Desk Behaviour and Receptionist Skills”, scheduled to be held on 07-08 September 2018. This course focuses on the behaviour and rules for the conversation of Front-desk executives and telephone etiquettes.

Training on: Front Desk Behaviour and Receptionist Skills

Date & Duration:  07-08 September 2018, Friday & Saturday (from 10:00 a.m.- 05:30 p.m.)

Venue: DBI, Dhaka Chamber Building (11th Floor), 65-66 Motijheel C/A, Dhaka-1000

Objectives: The objective of the course is to focus on behaviour and rules for conversation of Front-desk executives, and telephone etiquettes.

Contents: How to welcome clients in the right way, Making the first impression by presenting the right image, Right level of politeness to the visitor, Being a guide to the visitor, Beware of language and body language, Dealing with difficult people; Developing listening skills; Useful languages for the conversations at the front-desk; Basic rules for telephone conversation: making and receiving calls; Tips to make telephone conversations effective; Use of particular phrases considering the situation;  Learning to read speaker's Body language, Feelings, Unspoken words; How to handle queries in telephone conversations that you are not prepared for; Dealing with problems: learn useful phrases to describe problems, warning and apologizing; Test of learning through group presentation.

Who Can Attend: Front-desk Executives, Receptionists and new entrants in such job, other persons having special interest in etiquettes and useful telephone conversation could participate in the training program.

Facilitator of the Training: Renowned,Highly qualified, reputed and experienced Resource Person, having ample theoretical and practical knowledge from home and abroad about related areas, has been invited to conduct the training.

Registration Procedures: The intending candidates may collect Registration Form from DBI or download copy from website: www.dcci-dbi.edu.com. Registration would be confirmed to candidates on payment of registration fees.

Registration Fees: Tk. 4,500/- payable byPay Order/ DD or in Cashin  favour  of “Dhaka Chamber of  Commerce &Industry” or pay with cost of payment through bKash, Wallet number 01766018659 (Payment process: dial *247# and select option 3.Payment).This includes cost of lunch, tea, snacks, course materials & certificate and Excludes VAT & Tax.

Discount: 10% for (one option applicable):(i) DCCI Members; (ii) Women participants; (iii) Students (pursuing his/her undergraduation & post graduation); (iv) 3 or more participants from one organization for same course; (v) early bird pakage (payment 5 days before registration deadline).

Registration Deadline: 05 September, 2018. Seats are limited. First Come First Served.

We would appreciate if you would like to participate and/or nominate concerned official(s) from your esteemed organization to this training. For further information, please contact Tamanna Sultana, Cell # 01766018659, 01718972656 & Tel:  9552562 Ext. 137; E-mail: dbi@dhakachamber.com, tamanna@dhakachamber.com.

Thanking in anticipation.

Published on: 2018-09-07

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