Seminar
Daylong Training on ‘Front Office Management and Receptionist Skills’, on 21st October 2022.
We have the pleasure to inform you that DCCI Business Institute (DBI) is going to organize an In-person Daylong Training on ‘Front Office Management and Receptionist Skills’, scheduled to be held on 21st October 2022 from 10:00 am to 5:30 pm at DBI, Dhaka Chamber Building (11th floor), 65-66 Motijheel C/A, Dhaka-1000.
Topics Overview in Brief: The front office is known as the face of the office. It is the first guest contact area and also the nerve center of an office. All the activities and areas of the front office are geared towards supporting guest transactions and services. It involves providing valuable services to the guests during the entire guest cycle consisting of Pre-arrival, Arrival, Occupancy, and Departure. So, Front Office Officers/ Executives should have knowledge of all activities of an organization for disseminating the same to guests/ clients.
Objective: The objective of the course is to focus on behaviour and rules for conversation of Front-desk executives, and telephone etiquettes.
Course Contents: How to welcome clients in the right way, Making the first impression by presenting the right image, Right level of politeness to the visitor, Being a guide to the visitor, Beware of language and body language, Dealing with difficult people; Developing listening skills; Useful languages for the conversations at the front-desk; Basic rules for telephone conversation: making and receiving calls; Tips to make telephone conversations effective; Use of particular phrases considering the situation; Learning to read speaker's Body language, Feelings, Unspoken words; How to handle queries in telephone conversations that you are not prepared for; Dealing with problems: learn useful phrases to describe problems, warning and apologizing; question and answer session.
Who Can Attend: Front-desk Executives, Receptionists and new entrants in such job, other persons having special interest in etiquettes and useful telephone conversation could participate in the training program.
Facilitator: Mr. Muhammed Tawsif Ahmed, Director, Front Office, Hotel Amari Dhaka,
Fees: Tk. 3,000/- payable in favour of ‘Dhaka Chamber of Commerce & Industry’ by cash/ pay order/ cheque/ EFT. It could also be paid through bKash merchant number 01766018659 (Payment) with bKash charge Tk.50/-. Course fee includes refreshments, lunch, stationery, learning materials and excludes VAT and Tax.
Procedure: The intending candidates may collect Registration Form from DBI Office for submitting to DBI after filling up duly or log on to https://forms.office.com/r/CHL6hNtLRs for registration. Please contact at 01913745062 for more information.
Registration Deadline: 19th October 2022. Certificate: Certificate will be awarded.
We would appreciate if you could kindly participate and/or nominate concerned official(s) from your esteemed organization to this Training Course.
Published on: 2022-10-21